Privacy Policy of The Lending Link
1. Introduction
This document sets out the privacy policy of The Lending Link ABN 79 683 805 889
(referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
This privacy policy applies whenever we collect your personal information (or personal data).
This includes interactions between you, the visitor to this website (whether directly as our
customer or as personnel of our customer), and us, the owner and provider of this website, as
well as where we are directed by a third party to process your personal information. This
privacy policy applies to our use of any and all data collected by us or provided by you in
relation to your use of the website and the provision of our services to you.
We take our privacy obligations seriously and we’ve created this privacy policy to explain
how we collect and treat your personal information. Personal information is that information
which is identifiable as being about you.
2. Laws & Standards We Comply With
We comply with:
(a) the Australian Privacy Principles established by the Privacy Act 1988 (Cth); and
(b) to the extent the European Union’s General Data Protection Regulation 2016/679
(‘GDPR‘) applies to us and our use of your information, the GDPR.
3. Types of Personal Information We Collect
The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) social media information;
(e) telephone number and other contact details;
(f) information about your business or personal circumstances;
(g) information in connection with client surveys, questionnaires, and promotions;
(h) your device identity and type, IP address, geo-location information, page view statistics,
advertising data, and standard web log information;
(i) information about third parties; and
(j) any other information provided by you to us via this website or our online presence, or
otherwise required by us or provided by you.
4. How We Collect Personal Information
We endeavour to ensure that information we collect is complete, accurate, accessible, and not
subject to unauthorised access.
We may collect personal information either directly from you, or from third parties, including
where you:
- contact us or provide information to us through our website (through partially
completed or completed contact forms); - communicate with us via email, telephone, SMS, social applications (such as
LinkedIn, Facebook, or Instagram); - use our referral system;
- interact with our website, social applications, services, content, and advertising; and
- enquire about financing options through our platform.
We may also collect personal information through web analytics tools, cookies, or similar
tracking technologies to analyze website usage. Cookies may store information on your
device and may be used for targeted advertising.
5. Use of Your Personal Information
We collect and use personal information for the following purposes:
(a) to provide services or information to you;
(b) to contact you regarding partially completed forms or enquiries;
(c) for record-keeping and administrative purposes;
(d) to provide information about you to brokers and financial service providers as part of our
services;
(e) to improve and optimise our service offering and customer experience;
(f) to comply with legal obligations and enforce agreements;
(g) to send you marketing and promotional messages in accordance with the Spam Act 2003
(Cth);
(h) to send you administrative messages, notices, and updates;
(i) to consider employment applications.
We may disclose your personal information to cloud providers, contractors, and other third
parties both within and outside Australia.
6. Security
We take reasonable steps to ensure your personal information is secure and protected from
misuse or unauthorised access. Our systems are password-protected, and we implement
administrative and technical security measures. However, we cannot guarantee absolute
security.
7. Links
Our website may contain links to other websites. We are not responsible for the privacy
practices of those websites and encourage you to review their privacy policies before use.
8. Requesting Access or Correcting Your Personal Information
If you wish to request access to or correct the personal information we hold about you, please
contact us at [email protected]. We may need to verify your identity before
providing you with the requested information.
9. Change of Control
If there is a change of control or sale of business assets, your personal information may be
transferred under confidentiality agreements.
10. Complaints
If you wish to complain about how we handle your personal information, please contact us at
[email protected]. We will investigate and respond within a reasonable timeframe.
11. Contact Us
For further information about our privacy policy or to access or correct your personal
information, please contact us at:
Email: [email protected]
By providing personal information to us, you consent to our collection, storage, use, and
disclosure of personal information in accordance with this privacy policy.
We may update this privacy policy from time to time by posting an updated version on our
website.
